Terms of Service

These Terms of Service govern your use of the lumenvstl website and purchases made through our online store.

The website is operated by LUMEN COMPASS PTE. LTD.

By accessing the website or placing an order, you agree to these Terms, subject to rights that cannot lawfully be excluded.

Website Use

You may use the website only for lawful purposes.

You must not:

Attempt unauthorised access
Interfere with website security
Introduce malicious software
Submit fraudulent orders
Misrepresent your identity
Use another person’s payment information without authorisation
Copy protected content for unauthorised commercial purposes
Use the website in violation of applicable law

Products

lumenvstl specialises in home and living products.

Products may include:

Home décor
Household accessories
Storage products
Decorative furnishings
Soft furnishings
Lifestyle accessories
Other home-related products

Product availability may change without notice.

Product Descriptions

We make reasonable efforts to display product information accurately.

However, minor variations in colour, texture, size, grain, finish, material appearance, or other characteristics may occur.

This is particularly relevant to:

Wood products
Fabric products
Handmade products
Natural materials
Decorative finishes

Measurements

Product measurements are provided as accurately as reasonably possible.

Minor measurement differences may occur due to manual measurement or manufacturing tolerances.

Customers should confirm that furniture and larger home products are suitable for their intended space before ordering.

Prices

Prices will be displayed on the website and during checkout.

Prices, promotions, and discounts may change from time to time.

The applicable price is generally the price confirmed at the time an order is submitted.

Orders

Submitting an order does not necessarily constitute final acceptance.

We may decline or cancel an order where reasonably necessary due to:

Product unavailability
Payment failure
Pricing errors
Incorrect product information
Suspected fraud
Technical problems
Operational issues

If an order that has already been paid for is cancelled by us, the applicable payment will be refunded.

Payment

Customers must provide accurate billing and payment information.

By submitting a payment method, you confirm that you are authorised to use it.

Shipping

We provide free standard shipping on eligible orders.

Estimated delivery timeframe:

15–20 days

For full details, please refer to our Shipping Policy.

Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Nothing in these Terms is intended to exclude consumer rights that cannot lawfully be excluded.

Intellectual Property

Content owned by or licensed to lumenvstl, including:

Text
Graphics
Original photographs
Branding
Website design
Logos
Layouts

may be protected by intellectual property laws.

Unauthorised commercial reproduction or distribution is prohibited.

Third-Party Services

Our website may rely on third parties for services including:

Payments
Shipping
Hosting
Analytics
Marketing
Customer support

Third-party services may be subject to their own terms and privacy policies.

Website Availability

We aim to keep the website available and functioning properly.

However, we cannot guarantee uninterrupted access because maintenance, technical issues, security events, or third-party disruptions may occur.

Liability

Nothing in these Terms excludes liability that cannot lawfully be excluded.

To the extent permitted by applicable law, we are not responsible for indirect loss caused solely by circumstances outside our reasonable control.

Changes to These Terms

We may update these Terms from time to time.

The version published on our website at the relevant time will apply.

Contact

LUMEN COMPASS PTE. LTD

111 NORTH BRIDGE ROAD,
#29-06A, PENINSULA PLAZA,
SINGAPORE 179098