Shipping Policy

Thank you for shopping with lumenvstl, operated by LUMEN COMPASS PTE. LTD.

This Shipping Policy explains our shipping, processing, tracking, and delivery procedures for home and living products.

Free Standard Shipping

We provide:

FREE STANDARD SHIPPING

on eligible orders.

There is no standard delivery charge for eligible orders shipped using our standard shipping service.

Order Processing

Orders are processed after successful payment confirmation.

Processing may take additional time during:

  • Weekends
  • Singapore public holidays
  • Major promotional events
  • Periods of high order volume
  • Payment verification
  • Security reviews

Estimated Delivery Time

Our estimated standard delivery timeframe is:

15–20 days

The delivery estimate generally applies after order processing and dispatch.

Delivery dates are estimates rather than guaranteed arrival dates.

Large or Bulky Home Products

Some home products may require additional handling because of:

  • Size
  • Weight
  • Packaging requirements
  • Fragility
  • Special handling requirements

Where this affects delivery, relevant information may be shown on the product page, at checkout, or communicated after purchase.

Multiple Packages

Orders containing multiple home products may occasionally be divided into separate packages.

These packages may:

  • Have separate tracking numbers
  • Leave different fulfilment facilities
  • Arrive on different days

This does not necessarily mean that part of the order is missing.

Tracking

Where tracking is available, tracking information may be provided using the contact details supplied during checkout.

Tracking information may take some time to update after dispatch.

Delivery Address

Customers are responsible for providing an accurate and complete delivery address.

For home and larger products, please ensure that the address includes relevant information such as:

  • Apartment or unit number
  • Building name
  • Floor
  • Postal code
  • Contact telephone number
  • Other delivery instructions where available

Access for Larger Products

Before ordering larger items, customers should check relevant access points including:

  • Doorways
  • Hallways
  • Elevators
  • Staircases
  • Building entrances
  • Available space

We are not responsible for sizing decisions based on measurements that were not checked before purchase.

Delivery Delays

Delivery may occasionally be delayed due to:

  • Severe weather
  • Carrier disruptions
  • Customs processing
  • Public holidays
  • Transportation delays
  • High parcel volumes
  • Local delivery restrictions
  • Incorrect addresses
  • Circumstances outside our reasonable control

Damaged Packages

If a package arrives visibly damaged, please photograph the packaging and product before disposing of the packaging.

Contact our customer service team as soon as reasonably possible so that we can review the issue.

Lost or Significantly Delayed Shipments

If tracking indicates that your shipment is substantially delayed, please contact us with your order details.

We will review available tracking information and assist where reasonably possible.

International Deliveries

Where we offer delivery outside Singapore, customs and import requirements may vary by destination.

Any applicable import duties, taxes, or charges will depend on the destination and the information presented during checkout.

Contact

LUMEN COMPASS PTE. LTD

111 NORTH BRIDGE ROAD,
#29-06A, PENINSULA PLAZA,
SINGAPORE 179098