Contact Us

Thank you for visiting lumenvstl.

lumenvstl is operated by LUMEN COMPASS PTE. LTD, a Singapore company offering home and living products through our online store.

Company Information

Company Name:
LUMEN COMPASS PTE. LTD

Business Address

111 NORTH BRIDGE ROAD,
#29-06A, PENINSULA PLAZA,
SINGAPORE 179098

Customer Service

For assistance, please use the contact or customer service function available on the lumenvstl website.

Our team can assist with enquiries relating to:

  • Product information
  • Product dimensions
  • Materials
  • Orders
  • Payments
  • Shipping
  • Tracking
  • Returns
  • Refunds
  • Damaged products
  • Missing products

Order Enquiries

When contacting us about an existing order, please provide:

  • Order number
  • Customer name
  • Contact details used when placing the order
  • Description of your enquiry

Damaged Product Enquiries

For a damaged home or décor product, please retain the packaging where possible and provide photographs of:

  • The product
  • The damaged area
  • Outer packaging
  • Shipping label

This will help us review your request more efficiently.

Shipping Enquiries

We provide free standard shipping.

Estimated delivery timeframe:

15–20 days

Response Times

We aim to respond to customer enquiries as soon as reasonably possible.

Response times may be longer during weekends, Singapore public holidays, major sales periods, or periods of unusually high enquiry volume.