Privacy Policy

This Privacy Policy explains how LUMEN COMPASS PTE. LTD, operating the lumenvstl website, collects, uses, discloses, stores, and protects personal information.

We respect the privacy of our customers and handle personal data in accordance with applicable data protection requirements.

Singapore’s Personal Data Protection Act requires organisations to notify individuals of relevant purposes, limit collection and use to appropriate purposes, protect personal data, retain it only as necessary, and provide access and correction in applicable circumstances. 个人数据保护委员会

Personal Information We May Collect

Depending on how you use our website, we may collect:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Order details
  • Transaction information
  • Payment-related information
  • Account information
  • Customer service communications
  • IP address
  • Browser information
  • Device information
  • Website usage data
  • Marketing preferences
  • Cookie information

How We Collect Personal Information

We may collect information:

  • When you place an order
  • When you create an account
  • When you contact us
  • When you submit a website form
  • When you subscribe to communications
  • When you browse our website
  • Through cookies and similar technologies
  • From payment processors
  • From logistics and fulfilment providers
  • From analytics and website service providers

Purposes for Using Personal Information

We may use personal information to:

  • Process and fulfil orders
  • Verify payments
  • Arrange deliveries
  • Provide order and shipping updates
  • Process returns and refunds
  • Respond to customer enquiries
  • Maintain customer accounts
  • Prevent fraud and misuse
  • Protect website security
  • Improve our website and services
  • Analyse website performance
  • Maintain business and accounting records
  • Meet applicable legal and regulatory obligations
  • Provide marketing communications where permitted

Consent and Purpose Limitation

Where consent is required, personal information will be collected, used, or disclosed for notified purposes.

We will not intentionally use personal information for unrelated purposes without an appropriate basis.

The PDPA also provides for withdrawal of consent with reasonable notice in applicable situations. 个人数据保护委员会

Payment Information

Payments may be processed by third-party payment providers.

Complete card details may be collected directly by those payment providers rather than stored by lumenvstl.

Payment providers operate according to their own security and privacy requirements.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Maintain website functionality
  • Operate shopping cart functions
  • Remember preferences
  • Analyse website usage
  • Improve performance
  • Prevent fraud
  • Support marketing
  • Measure advertising effectiveness

Most browsers allow users to control or reject cookies, although disabling certain cookies may affect website functionality.

Sharing Personal Information

We may disclose personal information where reasonably necessary to:

  • Payment processors
  • Shipping companies
  • Fulfilment partners
  • Website hosting providers
  • Technology providers
  • Customer support providers
  • Analytics providers
  • Marketing service providers
  • Fraud prevention providers
  • Professional advisers
  • Government or regulatory authorities where required by law

We do not sell personal information simply for another company’s independent use.

International Data Transfers

Some service providers may operate outside Singapore.

Personal information may therefore be processed or stored in other jurisdictions.

Where applicable, we take reasonable steps to ensure overseas transfers receive a standard of protection consistent with applicable Singapore data protection requirements. The PDPA includes a transfer-limitation obligation for overseas transfers. 个人数据保护委员会

Data Accuracy

We take reasonable steps to maintain accurate and complete personal information where accuracy is important to providing our services.

Customers should provide accurate information when placing an order and notify us if important information changes.

Data Security

We maintain reasonable administrative, technical, and organisational safeguards designed to protect personal information against:

  • Unauthorised access
  • Unauthorised disclosure
  • Loss
  • Misuse
  • Alteration
  • Destruction

The PDPA requires organisations to make reasonable security arrangements to protect personal data in their possession or control. 个人数据保护委员会

Data Retention

Personal information will generally be retained only for as long as reasonably necessary for:

  • Order fulfilment
  • Customer support
  • Accounting
  • Fraud prevention
  • Dispute resolution
  • Legal and regulatory obligations

Information that is no longer required may be deleted, anonymised, or otherwise disposed of appropriately.

Access and Correction

Subject to applicable law, individuals may request access to certain personal information held about them and may request correction of inaccurate or incomplete information.

The Singapore PDPA includes access and correction obligations in applicable circumstances. 个人数据保护委员会

Requests can be submitted through the contact function available on our website.

We may request reasonable information to verify the identity of the requester.

Marketing Communications

Where permitted, we may send promotional communications regarding our products, collections, or offers.

Customers may unsubscribe through the mechanism provided in relevant marketing communications.

Transactional communications relating to orders, payments, deliveries, refunds, security, or customer service may still be sent when necessary.

Third-Party Links

Our website may contain links to independent third-party websites.

Their privacy practices may differ from ours, and customers should review the relevant third-party privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version published on the lumenvstl website will apply.

Contact

LUMEN COMPASS PTE. LTD

111 NORTH BRIDGE ROAD,
#29-06A, PENINSULA PLAZA,
SINGAPORE 179098