{"id":15833,"date":"2026-10-01T06:10:10","date_gmt":"2026-10-01T06:10:10","guid":{"rendered":"https:\/\/lumenvstl.com\/?page_id=15833"},"modified":"2026-10-01T06:10:11","modified_gmt":"2026-10-01T06:10:11","slug":"contact-us-2","status":"publish","type":"page","link":"https:\/\/lumenvstl.com\/index.php\/contact-us-2\/","title":{"rendered":"Contact Us"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Contact Us<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you for visiting <strong>lumenvstl<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">lumenvstl is operated by <strong>LUMEN COMPASS PTE. LTD<\/strong>, a Singapore company offering home and living products through our online store.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Company Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Company Name:<\/strong><br>LUMEN COMPASS PTE. LTD<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Business Address<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">111 NORTH BRIDGE ROAD,<br>#29-06A, PENINSULA PLAZA,<br>SINGAPORE 179098<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Customer Service<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For assistance, please use the contact or customer service function available on the lumenvstl website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our team can assist with enquiries relating to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product information<\/li>\n\n\n\n<li>Product dimensions<\/li>\n\n\n\n<li>Materials<\/li>\n\n\n\n<li>Orders<\/li>\n\n\n\n<li>Payments<\/li>\n\n\n\n<li>Shipping<\/li>\n\n\n\n<li>Tracking<\/li>\n\n\n\n<li>Returns<\/li>\n\n\n\n<li>Refunds<\/li>\n\n\n\n<li>Damaged products<\/li>\n\n\n\n<li>Missing products<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Order Enquiries<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When contacting us about an existing order, please provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Customer name<\/li>\n\n\n\n<li>Contact details used when placing the order<\/li>\n\n\n\n<li>Description of your enquiry<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Damaged Product Enquiries<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For a damaged home or d\u00e9cor product, please retain the packaging where possible and provide photographs of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product<\/li>\n\n\n\n<li>The damaged area<\/li>\n\n\n\n<li>Outer packaging<\/li>\n\n\n\n<li>Shipping label<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This will help us review your request more efficiently.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping Enquiries<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We provide <strong>free standard shipping<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Estimated delivery timeframe:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>15\u201320 days<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Response Times<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We aim to respond to customer enquiries as soon as reasonably possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Response times may be longer during weekends, Singapore public holidays, major sales periods, or periods of unusually high enquiry volume.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contact Us Thank you for visiting lumenvstl. lumenvstl is operated by LUMEN COMPASS PTE. LTD, a Singapore company offering home<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15833","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/pages\/15833","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/comments?post=15833"}],"version-history":[{"count":1,"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/pages\/15833\/revisions"}],"predecessor-version":[{"id":15842,"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/pages\/15833\/revisions\/15842"}],"wp:attachment":[{"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/media?parent=15833"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}