{"id":15809,"date":"2026-10-01T06:09:56","date_gmt":"2026-10-01T06:09:56","guid":{"rendered":"https:\/\/lumenvstl.com\/?page_id=15809"},"modified":"2026-10-01T06:09:57","modified_gmt":"2026-10-01T06:09:57","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/lumenvstl.com\/index.php\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Shipping Policy<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you for shopping with <strong>lumenvstl<\/strong>, operated by <strong>LUMEN COMPASS PTE. LTD<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This Shipping Policy explains our shipping, processing, tracking, and delivery procedures for home and living products.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Free Standard Shipping<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We provide:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>FREE STANDARD SHIPPING<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">on eligible orders.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There is no standard delivery charge for eligible orders shipped using our standard shipping service.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Order Processing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Orders are processed after successful payment confirmation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Processing may take additional time during:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Weekends<\/li>\n\n\n\n<li>Singapore public holidays<\/li>\n\n\n\n<li>Major promotional events<\/li>\n\n\n\n<li>Periods of high order volume<\/li>\n\n\n\n<li>Payment verification<\/li>\n\n\n\n<li>Security reviews<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Estimated Delivery Time<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our estimated standard delivery timeframe is:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>15\u201320 days<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The delivery estimate generally applies after order processing and dispatch.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery dates are estimates rather than guaranteed arrival dates.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Large or Bulky Home Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Some home products may require additional handling because of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Size<\/li>\n\n\n\n<li>Weight<\/li>\n\n\n\n<li>Packaging requirements<\/li>\n\n\n\n<li>Fragility<\/li>\n\n\n\n<li>Special handling requirements<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Where this affects delivery, relevant information may be shown on the product page, at checkout, or communicated after purchase.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Multiple Packages<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Orders containing multiple home products may occasionally be divided into separate packages.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These packages may:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Have separate tracking numbers<\/li>\n\n\n\n<li>Leave different fulfilment facilities<\/li>\n\n\n\n<li>Arrive on different days<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This does not necessarily mean that part of the order is missing.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Tracking<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where tracking is available, tracking information may be provided using the contact details supplied during checkout.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tracking information may take some time to update after dispatch.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Delivery Address<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are responsible for providing an accurate and complete delivery address.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For home and larger products, please ensure that the address includes relevant information such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Apartment or unit number<\/li>\n\n\n\n<li>Building name<\/li>\n\n\n\n<li>Floor<\/li>\n\n\n\n<li>Postal code<\/li>\n\n\n\n<li>Contact telephone number<\/li>\n\n\n\n<li>Other delivery instructions where available<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Access for Larger Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before ordering larger items, customers should check relevant access points including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Doorways<\/li>\n\n\n\n<li>Hallways<\/li>\n\n\n\n<li>Elevators<\/li>\n\n\n\n<li>Staircases<\/li>\n\n\n\n<li>Building entrances<\/li>\n\n\n\n<li>Available space<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We are not responsible for sizing decisions based on measurements that were not checked before purchase.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Delivery Delays<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery may occasionally be delayed due to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Severe weather<\/li>\n\n\n\n<li>Carrier disruptions<\/li>\n\n\n\n<li>Customs processing<\/li>\n\n\n\n<li>Public holidays<\/li>\n\n\n\n<li>Transportation delays<\/li>\n\n\n\n<li>High parcel volumes<\/li>\n\n\n\n<li>Local delivery restrictions<\/li>\n\n\n\n<li>Incorrect addresses<\/li>\n\n\n\n<li>Circumstances outside our reasonable control<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Damaged Packages<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If a package arrives visibly damaged, please photograph the packaging and product before disposing of the packaging.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contact our customer service team as soon as reasonably possible so that we can review the issue.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Lost or Significantly Delayed Shipments<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If tracking indicates that your shipment is substantially delayed, please contact us with your order details.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will review available tracking information and assist where reasonably possible.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">International Deliveries<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where we offer delivery outside Singapore, customs and import requirements may vary by destination.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any applicable import duties, taxes, or charges will depend on the destination and the information presented during checkout.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>LUMEN COMPASS PTE. LTD<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">111 NORTH BRIDGE ROAD,<br>#29-06A, PENINSULA PLAZA,<br>SINGAPORE 179098<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping Policy Thank you for shopping with lumenvstl, operated by LUMEN COMPASS PTE. LTD. This Shipping Policy explains our shipping,<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15809","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/pages\/15809","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/comments?post=15809"}],"version-history":[{"count":1,"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/pages\/15809\/revisions"}],"predecessor-version":[{"id":15826,"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/pages\/15809\/revisions\/15826"}],"wp:attachment":[{"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/media?parent=15809"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}