{"id":15740,"date":"2026-10-01T06:09:41","date_gmt":"2026-10-01T06:09:41","guid":{"rendered":"https:\/\/lumenvstl.com\/?page_id=15740"},"modified":"2026-10-01T06:09:42","modified_gmt":"2026-10-01T06:09:42","slug":"terms-of-service","status":"publish","type":"page","link":"https:\/\/lumenvstl.com\/index.php\/terms-of-service\/","title":{"rendered":"Terms of Service"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Terms of Service<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">These Terms of Service govern your use of the <strong>lumenvstl<\/strong> website and purchases made through our online store.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The website is operated by <strong>LUMEN COMPASS PTE. LTD<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By accessing the website or placing an order, you agree to these Terms, subject to rights that cannot lawfully be excluded.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Website Use<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You may use the website only for lawful purposes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You must not:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Attempt unauthorised access<\/li>\n\n\n\n<li>Interfere with website security<\/li>\n\n\n\n<li>Introduce malicious software<\/li>\n\n\n\n<li>Submit fraudulent orders<\/li>\n\n\n\n<li>Misrepresent your identity<\/li>\n\n\n\n<li>Use another person&#8217;s payment information without authorisation<\/li>\n\n\n\n<li>Copy protected content for unauthorised commercial purposes<\/li>\n\n\n\n<li>Use the website in violation of applicable law<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">lumenvstl specialises in home and living products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Products may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Home d\u00e9cor<\/li>\n\n\n\n<li>Household accessories<\/li>\n\n\n\n<li>Storage products<\/li>\n\n\n\n<li>Decorative furnishings<\/li>\n\n\n\n<li>Soft furnishings<\/li>\n\n\n\n<li>Lifestyle accessories<\/li>\n\n\n\n<li>Other home-related products<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Product availability may change without notice.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Product Descriptions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We make reasonable efforts to display product information accurately.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, minor variations in colour, texture, size, grain, finish, material appearance, or other characteristics may occur.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is particularly relevant to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Wood products<\/li>\n\n\n\n<li>Fabric products<\/li>\n\n\n\n<li>Handmade products<\/li>\n\n\n\n<li>Natural materials<\/li>\n\n\n\n<li>Decorative finishes<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Measurements<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Product measurements are provided as accurately as reasonably possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Minor measurement differences may occur due to manual measurement or manufacturing tolerances.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should confirm that furniture and larger home products are suitable for their intended space before ordering.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Prices<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Prices will be displayed on the website and during checkout.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prices, promotions, and discounts may change from time to time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The applicable price is generally the price confirmed at the time an order is submitted.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Orders<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Submitting an order does not necessarily constitute final acceptance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We may decline or cancel an order where reasonably necessary due to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product unavailability<\/li>\n\n\n\n<li>Payment failure<\/li>\n\n\n\n<li>Pricing errors<\/li>\n\n\n\n<li>Incorrect product information<\/li>\n\n\n\n<li>Suspected fraud<\/li>\n\n\n\n<li>Technical problems<\/li>\n\n\n\n<li>Operational issues<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If an order that has already been paid for is cancelled by us, the applicable payment will be refunded.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Payment<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers must provide accurate billing and payment information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By submitting a payment method, you confirm that you are authorised to use it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We provide <strong>free standard shipping<\/strong> on eligible orders.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Estimated delivery timeframe:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>15\u201320 days<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For full details, please refer to our Shipping Policy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Returns and Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Returns and refunds are governed by our Return &amp; Refund Policy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing in these Terms is intended to exclude consumer rights that cannot lawfully be excluded.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Intellectual Property<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Content owned by or licensed to lumenvstl, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Text<\/li>\n\n\n\n<li>Graphics<\/li>\n\n\n\n<li>Original photographs<\/li>\n\n\n\n<li>Branding<\/li>\n\n\n\n<li>Website design<\/li>\n\n\n\n<li>Logos<\/li>\n\n\n\n<li>Layouts<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">may be protected by intellectual property laws.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unauthorised commercial reproduction or distribution is prohibited.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Third-Party Services<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our website may rely on third parties for services including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Payments<\/li>\n\n\n\n<li>Shipping<\/li>\n\n\n\n<li>Hosting<\/li>\n\n\n\n<li>Analytics<\/li>\n\n\n\n<li>Marketing<\/li>\n\n\n\n<li>Customer support<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Third-party services may be subject to their own terms and privacy policies.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Website Availability<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We aim to keep the website available and functioning properly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, we cannot guarantee uninterrupted access because maintenance, technical issues, security events, or third-party disruptions may occur.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Liability<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing in these Terms excludes liability that cannot lawfully be excluded.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To the extent permitted by applicable law, we are not responsible for indirect loss caused solely by circumstances outside our reasonable control.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Changes to These Terms<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may update these Terms from time to time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The version published on our website at the relevant time will apply.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>LUMEN COMPASS PTE. LTD<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">111 NORTH BRIDGE ROAD,<br>#29-06A, PENINSULA PLAZA,<br>SINGAPORE 179098<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Terms of Service These Terms of Service govern your use of the lumenvstl website and purchases made through our online<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15740","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/pages\/15740","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/comments?post=15740"}],"version-history":[{"count":1,"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/pages\/15740\/revisions"}],"predecessor-version":[{"id":15805,"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/pages\/15740\/revisions\/15805"}],"wp:attachment":[{"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/media?parent=15740"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}