{"id":15674,"date":"2026-10-01T06:08:40","date_gmt":"2026-10-01T06:08:40","guid":{"rendered":"https:\/\/lumenvstl.com\/?page_id=15674"},"modified":"2026-10-01T06:08:41","modified_gmt":"2026-10-01T06:08:41","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/lumenvstl.com\/index.php\/return-refund-policy\/","title":{"rendered":"Return &#038; Refund Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Return &amp; Refund Policy<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong>lumenvstl<\/strong>, operated by <strong>LUMEN COMPASS PTE. LTD<\/strong>, we want customers to shop with confidence.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This Return &amp; Refund Policy explains how returns, refunds, damaged products, incorrect products, exchanges, and cancellations are handled.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return Period<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Eligible products may generally be returned within <strong>14 days after receiving the order<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Before sending any product back, please contact our customer service team through our website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please provide your order number and the reason for your return request.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return Eligibility<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To qualify for a return, a product should generally be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unused<\/li>\n\n\n\n<li>Unassembled where applicable<\/li>\n\n\n\n<li>In substantially the same condition in which it was received<\/li>\n\n\n\n<li>Free from customer-caused damage<\/li>\n\n\n\n<li>Returned with original packaging where reasonably possible<\/li>\n\n\n\n<li>Returned with accessories, manuals, components, and parts supplied with the product<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For home furnishings or d\u00e9cor items, please take reasonable care when opening and inspecting the product.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Non-Returnable Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where permitted by applicable law, returns may not be accepted for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personalised products<\/li>\n\n\n\n<li>Custom-made products<\/li>\n\n\n\n<li>Made-to-order products<\/li>\n\n\n\n<li>Products altered at the customer&#8217;s request<\/li>\n\n\n\n<li>Products damaged through misuse<\/li>\n\n\n\n<li>Products showing excessive use<\/li>\n\n\n\n<li>Products returned incomplete<\/li>\n\n\n\n<li>Hygiene-sensitive products after use or opening where return would be inappropriate<\/li>\n\n\n\n<li>Other items that cannot reasonably be resold for hygiene or safety reasons<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing in this policy is intended to remove rights that customers may have under applicable law for defective, unsafe, incorrectly supplied, or misdescribed products.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to Request a Return<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To request a return:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Contact our customer service team through the lumenvstl website.<\/li>\n\n\n\n<li>Provide your order number.<\/li>\n\n\n\n<li>Identify the product you wish to return.<\/li>\n\n\n\n<li>Explain the reason for the return.<\/li>\n\n\n\n<li>Provide photographs where requested.<\/li>\n\n\n\n<li>Wait for return instructions before sending the product.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Please do not automatically send products to our Singapore business address unless our customer service team has specifically instructed you to do so.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Damaged Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your product arrives damaged, please contact us as soon as reasonably possible after delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where possible, provide photographs showing:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The damaged product<\/li>\n\n\n\n<li>The damaged area<\/li>\n\n\n\n<li>The external packaging<\/li>\n\n\n\n<li>The shipping label<\/li>\n\n\n\n<li>Any damaged internal packaging<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This information helps us review the issue with our fulfilment or shipping provider.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Incorrect or Missing Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive the wrong item, an incorrect variant, or an order with missing components, please contact us and provide your order information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After reviewing the issue, we may offer an appropriate solution such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Replacement<\/li>\n\n\n\n<li>Missing component shipment<\/li>\n\n\n\n<li>Refund<\/li>\n\n\n\n<li>Other suitable remedy<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once an eligible returned product is received and inspected, we will review the return.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If approved, the refund will normally be issued to the original payment method.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The time required for funds to appear in your account may depend on your bank, card issuer, or payment provider.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return Shipping<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Original standard shipping from lumenvstl is <strong>free<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Responsibility for return shipping costs will depend on the reason for the return and applicable circumstances.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where a product is confirmed to be faulty, damaged on arrival, or incorrectly supplied, we will provide an appropriate remedy subject to applicable law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Exchanges may be available depending on stock availability.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you would like a different colour, size, model, or product, please contact us before returning the original item.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Order Cancellation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you wish to cancel an order, please contact us as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Orders that have already entered fulfilment or have been dispatched may not be cancellable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>LUMEN COMPASS PTE. LTD<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">111 NORTH BRIDGE ROAD,<br>#29-06A, PENINSULA PLAZA,<br>SINGAPORE 179098<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy At lumenvstl, operated by LUMEN COMPASS PTE. LTD, we want customers to shop with confidence. This<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15674","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/pages\/15674","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/comments?post=15674"}],"version-history":[{"count":1,"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/pages\/15674\/revisions"}],"predecessor-version":[{"id":15682,"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/pages\/15674\/revisions\/15682"}],"wp:attachment":[{"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/media?parent=15674"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}