{"id":15607,"date":"2026-10-01T06:08:21","date_gmt":"2026-10-01T06:08:21","guid":{"rendered":"https:\/\/lumenvstl.com\/?page_id=15607"},"modified":"2026-10-01T06:08:22","modified_gmt":"2026-10-01T06:08:22","slug":"about-us","status":"publish","type":"page","link":"https:\/\/lumenvstl.com\/index.php\/about-us\/","title":{"rendered":"About Us"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">About Us<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Welcome to <strong>lumenvstl<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">lumenvstl is an independent home and living online store operated by <strong>LUMEN COMPASS PTE. LTD<\/strong>, based in Singapore.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We offer a carefully selected range of home products designed to help customers create comfortable, practical, and welcoming living spaces.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our product selection may include home d\u00e9cor, household accessories, storage solutions, decorative items, soft furnishings, and other home and lifestyle products.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Our Mission<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">At lumenvstl, our mission is to make it easier for customers to discover practical and stylish products for everyday living.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We focus on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Carefully selected home and living products<\/li>\n\n\n\n<li>Clear and accurate product information<\/li>\n\n\n\n<li>Convenient online shopping<\/li>\n\n\n\n<li>Secure payment processing<\/li>\n\n\n\n<li>Reliable order fulfilment<\/li>\n\n\n\n<li>Free standard shipping<\/li>\n\n\n\n<li>Responsive customer support<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Our Product Philosophy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We believe that small details can make a meaningful difference to a home.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our goal is to offer products that combine appearance, practicality, comfort, and everyday usefulness.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We continuously review our product range and may introduce new designs, collections, colours, and styles from time to time.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Product Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We make reasonable efforts to ensure that product descriptions, dimensions, materials, colours, photographs, and specifications displayed on our website are accurate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, minor differences may occur because of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Screen and monitor settings<\/li>\n\n\n\n<li>Lighting and photography<\/li>\n\n\n\n<li>Natural material variations<\/li>\n\n\n\n<li>Manufacturing processes<\/li>\n\n\n\n<li>Manual measurement<\/li>\n\n\n\n<li>Product updates<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For furniture, textiles, d\u00e9cor, and handcrafted or natural-material products, slight variations in colour, texture, grain, pattern, or finish may occur.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These variations do not necessarily indicate a defect.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We provide <strong>free standard shipping<\/strong> on eligible orders.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Estimated delivery time:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>15\u201320 days<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery times are estimates and may vary because of transportation conditions, customs procedures where applicable, public holidays, carrier delays, or other circumstances outside our reasonable control.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Customer Support<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have questions regarding:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Products<\/li>\n\n\n\n<li>Measurements<\/li>\n\n\n\n<li>Orders<\/li>\n\n\n\n<li>Payments<\/li>\n\n\n\n<li>Shipping<\/li>\n\n\n\n<li>Returns<\/li>\n\n\n\n<li>Refunds<\/li>\n\n\n\n<li>Damaged items<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">please contact us through the customer service or contact function available on the lumenvstl website.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Company Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>LUMEN COMPASS PTE. LTD<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">111 NORTH BRIDGE ROAD,<br>#29-06A, PENINSULA PLAZA,<br>SINGAPORE 179098<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you for choosing <strong>lumenvstl<\/strong> for your home and living needs.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>About Us Welcome to lumenvstl. lumenvstl is an independent home and living online store operated by LUMEN COMPASS PTE. LTD,<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15607","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/pages\/15607","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/comments?post=15607"}],"version-history":[{"count":1,"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/pages\/15607\/revisions"}],"predecessor-version":[{"id":15664,"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/pages\/15607\/revisions\/15664"}],"wp:attachment":[{"href":"https:\/\/lumenvstl.com\/index.php\/wp-json\/wp\/v2\/media?parent=15607"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}